KICTeam, Inc. and Starbucks worked together to find an effective and safe solution to clean thermal receipt and label printers within their stores.
Keeping essential business equipment clean is important for many reasons:
- Improves the uptime and performance of business critical devices
- Reduces service and maintenance costs
- Improves the health and safety of staff
- Enhances your customer’s experience
- Reinforces your brand’s commitment to exceptional service
Payment terminals require routine maintenance to function correctly. Daily cleanings of the outer housing, display, and keypads ensure touch panels are not smudged and keys are not carrying contaminants. If you do not attend to this critical touchpoint, employees will take matters into their own hands and spray hand sanitizer onto your terminal. This can easily short out electronics, cause keys to stick, and ruin your equipment. Each week (or monthly depending on usage) you must clear away debris and buildup in both the EMV slot and pins, and from the magnetic head in the swipe channel, or cards will be falsely rejected possibly leading to fallback fees. Card Readers include stand-alone units at the POS, embedded in Self-Checkout, and pay stations. They all need to be cared for, if you want them to perform at their best. Learn more about cleaning card readers and find the right card for your specific model.
Smart Safes and Coin Dispensers all need maintenance to function smoothly. The integrated bill validator sensors need to be cleaned to correctly ID denominations. Coin mechanisms require cleaning and lubrication. Touchscreen panels and outer housings need to be disinfected for the health of your staff. Learn more about each specific cash automation device and the range of KIC cleaning products recommended by each OEM.
Barcode scanners and mobile order tablets are usually shared among your staff. Cleaning this equipment regularly keeps scanner windows clear, triggers working smoothly without sticking, and keeps battery charging pins clean and functional. Ignoring cleaning practices here will result in user satisfaction, unnecessary repair claims, slower transactions, and it endangers your staff and customers. Learn more about cleaning products for handheld devices.
Self-order kiosks and pay-stations are popular with consumers – unless they’re smudged with fingerprints! Then these convenience devices become a customer satisfaction nightmare as well as a safety hazard for all users. Cleaning the screen, outer housing touchpoints, and keys is important to maintain full functionality. Cleaning the inside of card readers and printers is a second maintenance step that’s often required.
Keeping guests happy through prompt payments is key. There is a wide variety of components here that need regular attention: touchscreens, keyboards, pin pads, card slots, receipt printers, not to mention the surrounding plexi panels and counter surfaces. KIC has the tools, agents, and materials you need to handle it all, and often in a convenient pre-packaged kit. See our cleaning products for assisted self-checkout and pay stations.
Receipt printers at POS, linerless label printers, and backroom printers all need care. Regular cleaning of printheads, cleared paper paths, ink and adhesive removal, and disinfecting of outer housings and controls is required. Clean printheads last FAR longer and limits costly replacements. KIC has worked with the major OEM leaders to create specific cleaning solutions for each type of printer. Find your printer or copier cleaning solution.
Touchscreens are everywhere these days. At the POS, on kiosks, coffee makers and soda vending equipment increasingly use touch controls. Then add in mobile order tablet computers, and digital signage that need cleaning and disinfecting, and you have a big job to do to keep everyone healthy and your systems fully functional. KIC has a broad range of products to make these cleaning chores quick, effective, and safer for the equipment itself. And no harsh chemicals that will streak, cloud, or crack displays! Learn more about cleaning and disinfecting digital displays and touchscreens.
The counters, stands, and outer housings surrounding your equipment need to be maintained for everyone’s health. Now we often have what seems likes miles of plexiglass panels that need to be cleaned on both sides to protect the health of your customers, staff, and brand image. KIC has the products that make this quick and effective. See our cleaning agents, wipes, and cloths for hard surfaces.
What did we miss? Wherever you look there are touchscreen, buttons, pin pads, and related plastic housings that need upkeep. It’s not enough to “sanitize” many systems now, they must be fully disinfected. Learn more about our cleaning products for other devices.