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Technology Care Best Practices

  • Establish a Standard Operating Procedure (SOP) for how you’ll maintain your technology.
  • Assign responsibility to a specific person or role and train those staff members
  • Devices should be disinfected at the start of each shift and cleaned routinely throughout the day.
  • Provide an option for customers and staff to use a technology-safe cleaning product. Place canisters or dispensers of wipes near kiosks and POS stations, for example.
  • Only use cleaning products approved by the manufacturer of your equipment.
  • Never spray any product directly onto a surface. Spray onto a cloth and then wipe clean.
  • Use a disposable wipe or microfiber cloth as paper towels can scratch surfaces or leave unsightly fibers behind. Use a fresh wipe or cloth for each device to avoid cross-contamination.
  • Don’t reuse general-purpose cleaning rags as they can harbor bacteria and viruses.
  • Communicate your cleaning procedures both in-store and online to provide confidence that you’re maintaining a safe environment and technology.

    Industry Best Practice Guides
  • Banks & Credit Unions
  • Convenience Stores & Specialty Retail
  • Grocery & Big Box Stores
  • QSR’s and Restaurants
  • Other Industries: Gaming, Transportation, Etc.