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C-Store and Specialty Retail

Speedy service matters at checkout and outside at the gas pump

Convenience and specialty retail stores rely on technology to keep lines moving. Don’t let poor equipment cleanliness drag down customer satisfaction.

Point of sale systems, credit card readers, printers, self-checkout kiosks, gas pumps, smart safes, and digital displays all need to be cleaned regularly, inside and out, to maintain their peak performance and to protect the health of your staff, customers, and brand. Let KIC guide you how to get the job done easily and thoroughly.

Industry Best Practice Guide

Cleaning vs. Disinfecting vs. Sanitizing


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Credit Card Readers

Payment terminals require routine maintenance to function correctly. Daily cleanings of the outer housing, display, and keypads ensure touch panels are not smudged and keys are not carrying contaminants. If you do not attend to this critical touchpoint, employees will take matters into their own hands and spray hand sanitizer onto your terminal. This can easily short out electronics, cause keys to stick, and ruin your equipment. Each week (or monthly depending on usage) you must clear away debris and buildup in both the EMV slot and pins, and from the magnetic head in the swipe channel, or cards will be falsely rejected possibly leading to fallback fees. Card Readers include stand-alone units at the POS, embedded in Self-Checkout, pay stations, and gas pumps. They all need to be cared for, if you want them to perform at their best. Learn more about cleaning card readers and find the right cleaning card for your specific model.

Cash Automation

Smart Safes and Coin Dispensers all need maintenance to function smoothly. The integrated bill validator sensors need to be cleaned to correctly ID denominations. Coin mechanisms require cleaning and lubrication. Touchscreen panels and outer housings need to be disinfected for the health of your staff. Learn more about each specific cash automation device and the range of KIC cleaning products recommended by each OEM.

Handhelds

Handheld barcode scanners and mobile computers are integral to processing transactions and keeping your shelves stocked and correctly priced. These devices are usually shared among your staff, and sometimes by your customers. Cleaning this equipment regularly keeps scanner windows clear, triggers working smoothly without sticking, and keeps battery charging pins clean and functional. Ignoring cleaning practices here will result in user satisfaction, unnecessary repair claims, slower transactions, and it endangers your staff and customers. Learn more about cleaning products for handheld devices.

Kiosk & Self-Service

Self-service gas pumps, ordering kiosks, price checkers, and pay-stations are popular with consumers – unless they’re smudged with fingerprints! Then these convenience devices become a customer satisfaction nightmare as well as a safety hazard for all users. Cleaning the screen, outer housing touchpoints, keys, and any scanner exit window are necessary to maintain full functionality. Cleaning the inside of card readers and printers is a second maintenance step that’s often required. Learn more about our cleaning solutions for kiosks and self-service stations.

Point of Sale: Assisted & Self-Checkout

Retail revenues run through POS systems, whether they are attended lanes, self–checkout stations, or combinations with pay stations. There is a wide variety of components here that need regular attention: touchscreens, keyboards, pin pads, card slots, receipt printers, handheld and flatbed barcode scanners, not to mention the surrounding plexi panels and counter surfaces. KIC has the tools, agents, and materials you need to handle it all, and often in a convenient pre-packaged kit. Learn more about our cleaning products for POS systems and assisted self-checkouts.

Printers & Copiers

Receipt printers at POS, linerless label printers, shipping label printers to support eCommerce, shelf-price label printers, and backroom printers all need care. They all need regular cleaning of printheads, cleared paper paths, ink and adhesive removal, and disinfecting of outer housings and controls. Clean printheads last FAR longer and limits costly replacements. KIC has worked with the major OEM leaders to create specific cleaning solutions for each type of printer. Find your printer or copier cleaning solution.

Touchscreens, Tablets, Monitors

Touchscreens are everywhere in Retail these days. At POS, self checkouts, on kiosks, smart safes, on coffee makers, and gas pumps. Then add in mobile tablet computers, and digital signage that need cleaning and disinfecting, and you have a big job to do to keep everyone healthy and your systems fully functional. KIC has a broad range of products to make these cleaning chores quick, effective, and safer for the equipment itself. And no harsh chemicals that will streak, cloud, or crack displays! Learn more about cleaning and disinfecting digital displays and touchscreens.

Hard Surfaces

The counters, stands, and outer housings surrounding your equipment need to be maintained for everyone’s health. Now we often have what seems likes miles of plexiglass panels that need to be cleaned on both sides to protect the health of your customers, staff, and brand image. KIC has the products that make this quick and effective. See our cleaning agents, wipes, and cloths for hard surfaces.

Other

What did we miss? Wherever you look there are touchscreen, buttons, pin pads, and related plastic housings that need general upkeep. It’s not enough to “sanitize” many systems now, they must be fully disinfected. Learn more about our cleaning products for other devices.

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KICTeam, Inc. works with OEMs, partners, and equipment end users worldwide. We manufacture custom-engineered cleaning solutions for technical devices in a number of key industries. Our products deliver improved equipment performance and lifespan, decrease repair and maintenance expenses, and enhance your customers experience with your brand.

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